Frequently asked questions
Here we have collected answers to the most frequently asked questions about our products, customization, and orders.
Orders & personalization
Can I customize the product?
Yes – some of our products (e.g., welcome signs, place cards, menus) can and even should be personalized with names, dates, or your own text.
How to send text for personalization?
When placing an order, you can enter text in the appropriate field.
Do you proofread the text before production?
We do not edit content – please ensure everything is correct before placing your order, or contact us by email if you wish to make any changes.
I've placed an order - can I still make changes to the selected products?
Write to us - we will try to help and see what can be done.
Completion time
How long does it take to fulfill an order?
Information about the lead time can be found in the description of each product.
Can I order something last minute?
By choosing the express option, your order will be prioritized. This service is subject to an additional charge.
Delivery & returns
What does delivery look like?
We ship orders via INPOST courier.
Can I return the product?
Personalised products are non-returnable. For other products, return policies can be found in the Terms and Conditions tab.
Do you ship internationally?
Yes, we do ship internationally. The cost and delivery time depend on the destination and are visible during the order placement or determined individually. If you have any questions, please contact us.
Products & usage
Are the products only for weddings?
No! - We believe a wedding is not just one day! We create and select items that last, naturally fitting into everyday life.